Feedback, Complaints and Suggestions
We Value Your Feedback
At Bea Care, your voice matters.
We are committed to delivering safe, respectful, and person-centred support that empowers every individual we work with. Your feedback plays an essential role in helping us improve our services and continue meeting the needs of our participants, families, carers, and wider community.
We welcome all feedback, including compliments, suggestions, concerns, and complaints. Every submission is treated with care, professionalism, and strict confidentiality. For more details see information kit.
View Forms & Policies
Access or review our supporting documents below:
Easy read Complaints and Feedback
Complaints and Feedback Form (download)
How a customer can make a complaint
You can make a complaint using any of these channels
• phone: 1300-042-984
• email: [email protected]
• in person at our place of business: 323 High Street, Golden Square VIC 3555
• in writing: 323 High Street, Golden Square VIC 3555.
Please note that if you are not satisfied with the outcome of your complaint with Bea Care Support Services, you may contact the NDIS Quality and Safeguards Commission for further assistance at ndiscommission.gov.au or by calling 1800 035 544.